Vision Enhancing Aids

Please call (702) 966-2020 for a Return Authorization (RA) number.

All returns must be sent to Low Vision Services, 10198 W. Flamingo Rd. Suite 100, Las Vegas, NV 89147. Please make sure to write your RA number on the outside of your return shipment box. We recommend that all returns should be insured and a proof-of-delivery should be obtained from your carrier.

Defective products will be replaced or repaired if they are under the manufacturer’s warranty period (most companies warranty their products for one year from date of purchase).

Products that are damaged after shipment will be repaired or replaced at cost to the customer.

If products shipped by UPS are received damaged, please follow these procedures: (a) Call your local UPS (do not return to Low Vision Services). (b) Save all the packaging and wrappings for inspection by your local UPS inspector. (c) Call Low Vision Services for further instructions. Low Vision Services will not be responsible if the above steps are not followed.

Non-defective products accepted for return must be in original factory packaging, be received free of personal marking and in new condition, and packed in a protective outer carton. Non-defective products that are received within 30 days of the invoice date are fully refundable. A 15% restocking fee is charged for all non-defective products received after 30 days. Non-defective products may not be returned after 60 days. Shipping/handling costs are not refundable. Products should be returned with proof of delivery and insured as Low Vision Services will not be responsible for loss or damage during shipment. Note: the return policies listed above do not apply to the following: Ocutech bioptics, software, and products with a prescription incorporated in them. Please call for a current policy if you seek to return any of the above.

All returns should be sent prepaid and insured.

Special orders (including items incorporating prescriptions) are not returnable.

Illuminated magnifiers should be checked for worn-out bulbs and batteries before returning for repair or replacement. Corrosion caused by leaking batteries that were not supplied by the manufacturer is not covered under warranty. Please remove batteries from any illuminated magnifier that is being returned for credit, repair, or replacement.

Shortages of products being returned when compared to the customer packing list shall be the responsibility of the customer.